Bagaimana mungkin hal itu terjadi di pasar yang sedang berkembang? Produk yang baru, banyak pesanan, akan tetapi tidak berhasil meraih laba NOL besar. Tak perlu diragukan lagi, kesempatan ada di si…
A four-star general who applied the principles of organization, product, process, leadership, and commitment to remaking the Air Force for the Gulf War explains the need for greater quality and pro…
This short course in quality assembles over 30 proven TQM strategies, 75 ideas to jumpstart and maintain a TQM campaign, new TQM tools that add value to products and services, plus a dozen manageri…