Text

Lesson from the Nordstrom: how companies are emulating..

---

This book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry -- computer repair centers, bicycle shops, medical clinics, credit unions, and more. The book features case studies from many companies that have successfully adopted and adapted the lessons from The Nordstrom Way, the author's successful book about the founding of Nordstrom and the beliefs the Nordstrom family imparts to its employees.

---

Availability

200600474

658.83 SPE l

Z. HANDIMAN

Available

Detail Information

Series Title

-

Call Number

658.83 SPE l

Publisher

New York : John Wiley & Sons., 2000

Collation

226p.; 23 cm.

Language

English

ISBN/ISSN

0-471-35594-1

Classification

658.83

Content Type

-

Media Type

-

Carrier Type

-

Edition

-

Subject(s)

CONSUMER SATISFACTION

Specific Detail Info

-

Statement of Responsibility

-

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment